Privacy Policy

Welcome to Blue Moon Crackers (“we”, “our”, or “us”). We are a traditional, family-run fireworks retailer and supplier based in Sivakasi, Tamil Nadu, India.

This Privacy Policy applies to our website and any subdomains, electronic forms, order processing systems, and communication channels (including phone inquiries, WhatsApp updates, and customer support). It explains how we handle your personal data in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable Indian data protection principles.

By browsing our catalog, creating an account, or submitting an order through this website, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy.

The information we collect from you is utilized strictly for legitimate order fulfillment and customer service purposes:

• Order Processing & Invoicing: To review your crackers requisition, verify item availability, pack items according to Sivakasi fireworks safety standards, and generate official GST tax invoices.
• Dispatch & Logistics Coordination: To book your consignment with certified transport carriers, generate consignment lorry receipts (LR), and arrange doorstep or hub delivery to your location.
• Order Updates & Communication: To send you order confirmations, LR tracking numbers, dispatch bills, and arrival alerts via WhatsApp, SMS, email, or telephone.
• Customer Support: To answer product inquiries, assist with customized gift box requirements, and resolve any delivery queries promptly.
• Website Improvements: To optimize catalog browsing, fix technical bugs, and ensure the shopping cart operates smoothly across all devices.

We implement robust technical and operational security controls to safeguard your data against accidental loss, unauthorized access, or improper alteration:

• HTTPS / SSL Encryption: All communications between your browser and our store are encrypted using modern Transport Layer Security (TLS).
• Access Control: Administrative access to order records and customer details is strictly restricted to authenticated personnel responsible for billing and dispatch.
• Data Retention: We retain order records for the duration required to fulfill orders, handle repeat inquiries, and comply with mandatory statutory taxation and GST accounting periods prescribed by Indian law.

Our website uses browser local storage and essential cookies to provide you with a fluid shopping experience:

• Cart Persistence: We use local storage on your device to ensure that items added to your cracker cart remain saved even if you refresh your browser or return later.
• Session Authentication: When you log in, temporary authentication tokens keep your session active securely.
• You can manage or clear cookies through your browser settings at any time; however, disabling essential local storage may prevent items from staying in your cart.

As a valued customer, you have the following rights regarding your information:

• Review & Correction: You can review and update your contact phone, delivery address, or profile details by contacting our team or logging into your profile.
• Opt-out of Promotional Messages: You may request at any time to stop receiving seasonal festival promotional messages by sending us a message on WhatsApp or email.
• Account Deletion: You may request the deletion of your account and personal data, subject to any ongoing order fulfillment or statutory record-keeping mandated by Indian tax law.